Emerging Customer Experience Trends in 2023
Lumoa
NOVEMBER 7, 2022
According to a 2020 study on personalization by Epsilon and GBH Insights, “the vast majority of respondents (80 percent) want personalization from retailers”. In 2021, companies will need to focus on measuring the CX at each touchpoint along the customer journey. Fortunately, technology is keeping up with these demands.
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