SurveySensum

MARCH 3, 2022

VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. What are VoC tools? Mandatory features to look for in a great VoC tool? What are VoC tools? A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. VoC Unfiltered.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

CSAT.AI

APRIL 5, 2023

Chatbot : A type of conversational AI that provides self-service for customers through a messaging app or other text channel. Conversational AI : A set of artificial intelligence based technologies that can recognize and respond to human speech and text inputs at a human level. Well known examples include ChatGPT and Bard.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. You can seamlessly enjoy templates for NPS, CES, CSAT, VoC, product experience, brand experience, and more. . SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Beyond Philosophy

AUGUST 15, 2019

Peppers says there are two different types of data that feed your metrics: Voice of Customer (VOC) Data: Peppers calls these metrics interactive data, meaning your customer interacts with you through a poll. However, Peppers says many marketing professionals, favor VOC data over observational data, and that’s not always great.

Net Promoter Score 125

Net Promoter Score VOC CX NPS 125

SurveySensum

OCTOBER 4, 2023

It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers. With this invaluable tool, you can harness the power of real-time data analysis through automotive customer journey -based dashboards, enabling you to swiftly identify and address customer concerns.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

SEPTEMBER 15, 2023

5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) 5) Retently NPS surveys and trend analysis Detailed reports and dashboards 7 days free trial available $25/month 4.8 (5) 5) Let’s now dive into each tool.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

JUNE 24, 2019

Things are ever pacing up in the telecom industry as technology is making it more customer-centric and the biggest reason behind is the dawn of Artificial Intelligence (AI). However, with the advent of AI, the feedback is no longer remain the same as it now tells the real-time insights and storytelling to improve customer experience.

Net Promoter Score 40

Net Promoter Score Artificial Intelligence NPS Sentiment Analysis 40

SurveySensum

NOVEMBER 10, 2023

Not only that, the tool takes survey analysis to the text level with its AI-enabled text analysis software that enables you to gather and analyze data in real-time, with NO MANUAL CODING! Listen to Your VOC & Improve Your Website CX – Request a Demo 6. per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Text Analysis. Sentiment Analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

NOVEMBER 24, 2021

That’s why we created Text and Sentiment Analysis. The AI-enabled Text and Sentiment Analysis automates the entire process of tagging and saves hours of your manual work. You can click here to know more about text and sentiment analysis. Customer Call Data. Support Call Data. Social Mentions.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

SurveySensum

SEPTEMBER 14, 2020

Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. . Listen to your customers with a comprehensive VOC program and analyze their feedback lucratively.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SurveySensum

NOVEMBER 23, 2023

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. AI Sentiment Analysis. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

FEBRUARY 10, 2022

STEP 5: Review your VOC dashboard and analyze the performance of your product or service at all touchpoints. Identify the detractors, passives, and promoters, and go in-depth in the open qualitative feedback to understand the sentiment of the customer and analyze if the problem is in a specific product, service, or channel.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

STEP 5: Review your VOC dashboard and analyze the performance of your product or service at all touchpoints. Identify the detractors, passives, and promoters, and go in-depth in the open qualitative feedback to understand the sentiment of the customer and analyze if the problem is in a specific product, service, or channel.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. It offers a Voice of the Customer (VoC) feature that alerts and allows everyone to listen, comprehend, and impart customer stories. . SurveySensum. Best features. Best features. It offers feedback surveys in multiple languages.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

JULY 15, 2022

Comes with built-in sentiment analysis tools. Equipped with advanced tools like AI, ML, etc. It offers extensive integration support and provides real-time analytics. . Features: . Offers enterprise-level survey tools. Lets you capture feedback from multiple sources. Can make real-time changes.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. The tool can capture feedback from various channels, integrate it with operational data, and leverage AI-powered insights for smarter decisions. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Intercom, Inc.

MAY 22, 2019

In the last year, we’ve really invested in machine learning and AI to shift the discussion from “What are my customers saying?” We’re not going to make you think up an entire “Voice of the Customer” (VoC) program. to “What are they doing in my product with my other business interactions?” Deepa: It was chaos!

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Qualtrics

OCTOBER 9, 2020

CX leaders all recognize the importance of a robust structured VoC data collection program. Matt : Tonal sentiment analysis —looking at voice inflection and other audio characteristics—isn’t a terribly accurate way to address any of the use cases we’re talking about here. It’s the bedrock of any good customer listening approach.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20