Comm100

MARCH 7, 2019

In fact, 61% of consumers think that chatbots are the future of customer service. Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. How do bots improve the customer experience? Reserve my seat.

Machine Learning 52

Machine Learning Sentiment Analysis Artificial Intelligence AI 52

Comm100

MARCH 7, 2019

In fact, 61% of consumers think that chatbots are the future of customer service. Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. How do bots improve the customer experience? Reserve my seat.

Machine Learning 40

Machine Learning Sentiment Analysis Artificial Intelligence AI 40

Help Scout

APRIL 16, 2019

Back in the old days, customer service meant talking face to face with people who came into your storefront. Real-life interactions were the original support conversations, and doing customer service this way is something people have done forever. Great customer service is about meeting and exceeding customer expectations.

Customer Expectations 40

Customer Expectations Customer Service Technology Technology 40

Intercom

JUNE 22, 2023

Recent developments in the field of AI have taken the world by storm, with huge implications for the customer service landscape. The result is The State of AI in Customer Service: 2023 report , where we dive into the top five trends transforming customer service. Short on time?

AI 59

AI Start-ups Technology Technology 59

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

C3Centricity

DECEMBER 3, 2018

Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers. What do you think?

Social Media 59

Social Media Start-ups CRM B2C 59

Help Scout

NOVEMBER 28, 2018

Most customers — 75% to be exact — prefer to chat with someone online and in real-time for answers, rather than pick up the phone to call for help. Customers value their time and expect you to value it too. In this article, we’ll cover several ways to improve customer service with live chat for your organization.

Customer Service 40

Customer Service Start-ups Customer Satisfaction CX 40

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service? Introduction.

Social Media 46

Social Media Customer Service Start-ups Omnichannel 46

Intercom

DECEMBER 14, 2023

That transformative power is most evident in the customer service space. This was the year we launched our breakthrough GPT-powered chatbot, Fin , capable of instantly resolving up to 50% of customer queries. When ChatGPT made its grand entrance, it shook the entire tech industry to its core. I’m Liam Geraghty.

AI 98

AI Start-ups Legal Technology 98