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The essential Artificial Intelligence (AI) glossary for contact centres

Logicalware

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. What is Artificial Intelligence (AI)? Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.

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Why engaging HR, Finance, Legal, and IT to embrace the customer is vital!

Beyond Philosophy

Budgets significantly affect whether you can afford the technology that can help you gather data and measure your results. The Legal Team Is Essential, Too. You might think as you read this one that legal is one department that shouldn’t be customer-focused, and, to be clear, their job is to protect the company.

Legal 78
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Harnessing the Power of AI in Lending: Leveraging Artificial Intelligence to Revolutionize Loan Originations Servicing and Document Management

Lightico

Artificial intelligence (AI) has revolutionized various industries, including financial services and lending. As technology continues to advance, AI-powered document processing solutions will further evolve to meet the industry’s evolving needs.

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Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective

Hodusoft

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important. Let’s dive deeper into technological tools and solutions for enhancing personalization.

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What is AI transparency? A comprehensive guide

Zendesk

AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. We use artificial intelligence (AI) more than we think—some of us speak with Siri or Alexa every day.

AI 52
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National eSign Day: Celebrating 26 Years of Digital Signatures & a Bright Future Ahead

Lightico

Individuals began signing their names or using monograms to authenticate legal documents, marking the transition from physical seals to individual marks. As the industrial revolution fueled economic growth and increased paperwork, signatures became an essential part of business transactions, contracts, and legal agreements.

Legal 52
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CX Outsourcing: Navigating Trends, Challenges, and Opportunities

Execs In The Know

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85