Intercom

JULY 25, 2022

It’s no wonder that over half (56%) of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement. Organizations need to ensure that any investments in technology and cross-collaboration center around a culture that values customer engagement.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Totango

MAY 13, 2022

It uses artificial intelligence to analyze customer use of apps and help content. This can be invaluable for guiding customers through the onboarding phase and delivering ongoing support. Vidyard provides a platform designed to help sales teams record and send videos as well as analyze user video engagement patterns.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Ameyo Callversations

AUGUST 9, 2022

They use the most recent technological advancements of AI (artificial intelligence) & NLP (natural language processing) to process spoken language & respond with text or already placed smart content in audio form. Do you want to automate customer service tasks? Improve your sales process? Increased Sales.

Technology 52

Technology Technology Artificial Intelligence Sales 52

Aquire

JANUARY 6, 2022

To better simulate human conversation, some chatbots are powered by artificial intelligence (AI) and machine learning — leveraging methods such as conversational AI and natural language processing — to understand users’ intent and deliver answers using everyday keywords and phrases. Assisting with sales.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction. Embrace automation, collaborate with new technology, and watch how you thrive!

Innovation

DMG Consulting

AUGUST 16, 2022

What’s more, consumers believe they have the right to interact with an organization in multiple channels and, when appropriate, to pivot between channels, such as when an intelligent virtual agent (IVA) needs to send information to a consumer’s cell phone via SMS during a phone conversation.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48