Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. It’s been a game changer because it has allowed us to build trust with both our customers and our team members. O ne of the deepest for us has been the voice of the customer. So, we went all in!

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

DMG Consulting

JUNE 11, 2019

The Report provides an in-depth analysis of these artificial intelligence (AI)-enabled solutions, which are playing an increasingly influential role in the digital transformation and future of service organizations. It provides the game-changing innovation that is opening doors to unlimited new possibilities in many fields.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

AUGUST 3, 2018

Robotic process automation is bringing great value to the market, driving productivity improvements and innovation. Automation and artificial intelligence (AI) are changing how companies operate, allowing them to re-imagine and re-invest in all aspects of their business.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. We’re at a major and exciting inflection point.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

DMG Consulting

MAY 7, 2018

A market revitalized; driven by digital transformation and growing interest in artificial intelligence. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting Releases 2018 Knowledge Management Product and Market Report.

Artificial Intelligence 48

Artificial Intelligence Contact Center Text Analytics AI 48

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52