CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. We’ll explore the key features that make live chatbots a game-changer for businesses aiming to upgrade their customer service.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. However, advances in the field are facilitating innovation and extending human capabilities.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. AI-based technologies and automation are recognized as the biggest game-changers in today’s digital world and century. The Need of AI in Customer Experience and Engagement.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Execs In The Know

APRIL 26, 2023

Through this process, business leaders can identify the obstacles that are preventing their businesses from growing and thriving and develop innovative solutions to overcome them. So, if you’re a business leader who wants to stay ahead of the game, it’s time to start embracing the transformative power of change.

CX 98

CX Innovation Artificial Intelligence Gaming 98

Experience Investigators

FEBRUARY 6, 2024

Artificial intelligence (AI) is also changing the game and making time-to-insights faster and more efficient. Let’s look at the common CX metrics to understand how they are helpful, as well as explore why an abundance of data can sometimes be an innovation blocker. Use artificial intelligence to your advantage.

Net Promoter Score 98

Net Promoter Score CX NPS Artificial Intelligence 98

DMG Consulting

SEPTEMBER 13, 2022

Driven by customer expectations for a great experience, increased demand for self-service, the need to empower employees throughout the enterprise, and the rise of artificial intelligence (AI), KM solutions are being purchased to meet a wide range of requirements. Process is as Important as the KM Solution.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Innovation 48

DMG Consulting

JANUARY 4, 2019

Smarter Bots Mean Greater Innovation, Productivity, and Value. Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. RPA is a game changer for the economy and will have far-reaching and lasting benefits. By Donna Fluss.

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. Let’s dive in. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

Intercom, Inc.

DECEMBER 31, 2019

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Apple finally relented and joined the streaming game in 2015. The wave of SaaS companies that built themselves on the likes of AWS and Azure have reinforced the pre-eminence of cloud computing.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

DMG Consulting

MARCH 1, 2020

There has been great innovation in voice self-service engines, as reflected by the offerings from Amazon, Google, Apple, and Microsoft. Some of the biggest companies have come to market with their own speech engines as they compete to dominate the self-service and artificial intelligence (AI) landscapes.

Artificial Intelligence 87

Artificial Intelligence Contact Center AI Engineering 87

DMG Consulting

AUGUST 31, 2018

These and many other technological and social innovations have been enabled by mega trends that include big data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart-device” generation), the gig economy, and of course, the cloud.

Contact Center 91

Contact Center AI Artificial Intelligence Social Media 91

Ameyo Callversations

FEBRUARY 22, 2022

Artificial intelligence (AI), also called machine learning, has hugely impacted the digital world. AI is based on the process of mimicking the human intelligence process by the creation of algorithms into the computer process. This is where artificial intelligence comes in. Role of AI in Customer Service.

AI 52

AI Artificial Intelligence Machine Learning CX 52

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. The rise of artificial intelligence, most notably generative AI , has transformed customer service operations in contact centers.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Neosperience

SEPTEMBER 1, 2022

The first version of Dall-E, which was launched in January 2021 and remained the prerogative of a small number of professionals in the field, was a real revolution for this type of generative model, surpassing the innovations of GPT-3 itself. Concept art and storyboards for video games and movies. Unbiased Artificial Intelligence.

AI 52

AI E-commerce Artificial Intelligence Gaming 52

Customer Experience Matrix

JANUARY 3, 2021

Rather, I’m looking at the most interesting frontiers of tech innovation: self-driving vehicles, green energy, and biosciences top my list. Almost overnight, fulfillment has gone from a boring cost center to a realm of intensive competition, innovation, and even a bit of heroism. This shift has substantial implications for martech. -

Artificial Intelligence 82

Artificial Intelligence Innovation Gaming Technology 82

DMG Consulting

OCTOBER 16, 2018

2018 is the most exciting year in decades for the WFM market, with developments in innovation, interest and investment. Vendors are delivering innovation in the form of better user interfaces (UIs) that offer a much-improved experience without sacrificing function. Innovation. What’s New with Workforce Management?

Contact Center 83

Contact Center Artificial Intelligence Machine Learning Innovation 83

Fonolo

JUNE 14, 2018

2018 is game time. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. In the CX game, similar principles apply. And: It’s time for you to win.

CX 90

CX Gaming Artificial Intelligence Social Media 90

DMG Consulting

MARCH 10, 2023

Fortunately, many innovations that have been under development during the past few years are ready to be rolled out and are positioned to help contact center managers achieve their departmental and corporate objectives. Intelligent virtual assistants. Gamification.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights CX 48

Steven Van Belleghem

MAY 9, 2021

There’s the example of him hosting a game of trivia on a flight, announcing that the winners would receive flight vouchers and giving away a dozen tickets. They for instance use artificial intelligence and facial recognition to verify both the drivers as well as the passengers to make the experience safe for the both of them.

Customer Experience 104

Customer Experience Artificial Intelligence Social Media Finance 104

Execs In The Know

JANUARY 8, 2023

It’s about journey mapping and equipping workforces with the skill sets to think about how they can constantly have a culture of innovation and solid collaboration for an engaged partnership. An Easy, Efficient, and Agile Tech Stack Technology and artificial intelligence (AI) enabled innovation can play a huge role in outsourcing.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Hodusoft

DECEMBER 6, 2023

In substance, dynamic scripting represents an innovative vault forward, aligning call center practices with the customer-centric morality of the current period. This means that the call center systems will become highly intelligent, providing agents with real-time advice and ideas on how to handle customer calls.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

DMG Consulting

APRIL 20, 2020

Learn about the future of contact center WFM and how artificial intelligence (AI), automation and analytics are being used to enhance these solutions. During this webinar I am going to discuss major innovations like enhanced mobility capabilities and how the processing power of the cloud, is a game-changer for WFM.

Contact Center 48

Contact Center Artificial Intelligence Transportation Gaming 48

DMG Consulting

DECEMBER 10, 2018

It’s undeniable that contact center platform vendors are having a highly positive disruptive impact on the pace of innovation in the CBCCI sector. And the fact that these customized contact center solutions can be built quickly using standard development languages is a game-changer.

Contact Center 75

Contact Center Artificial Intelligence CRM Gaming 75

DMG Consulting

AUGUST 17, 2017

Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. It’s less a game changer than a cost-effective add-on that is easy to implement. Cloud-based contact center infrastructure (ACDs and dialers). Gamification.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

Zendesk

APRIL 3, 2023

Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. Invest in endless aisles An endless aisle is an innovative solution that blurs the lines between in-store and online shopping. Customers use live chat to get real-time recommendations on which wine to choose: cabernet or rosé?

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Neosperience

FEBRUARY 6, 2020

Before I start telling you about the Nestore European project, to which we have dedicated some of our best resources in the last year, we would like to draw the lines of the technological and methodological innovations that are emerging in both public and private health sectors. Future innovations, however, do not stop there.

Artificial Intelligence 52

Artificial Intelligence Innovation Machine Learning Healthcare 52

DMG Consulting

MARCH 31, 2022

Given the substantial enhancements and innovation in the area of self-service technology and consumers’ growing preference to help themselves, it’s time for organizations to update these customer-facing applications.& & Solving the Problem.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. It’s been a game changer because it has allowed us to build trust with both our customers and our team members. O ne of the deepest for us has been the voice of the customer. So, we went all in!

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

DMG Consulting

JUNE 11, 2019

The Report provides an in-depth analysis of these artificial intelligence (AI)-enabled solutions, which are playing an increasingly influential role in the digital transformation and future of service organizations. It provides the game-changing innovation that is opening doors to unlimited new possibilities in many fields.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Turo Is a Game-Changer in the Car Rental Industry Being customer obsessed is essential for a brand’s success. It’s like Airbnb, but for cars.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Intercom, Inc.

SEPTEMBER 9, 2022

The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. It’s all about artificial intelligence and machine learning. And they were really good at making graphics for computer games. The hype strikes back. Paul, how are you?

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Beyond Philosophy

MARCH 31, 2020

Imagine each customer being able to look at the scene from different angles using a 360 camera (not so hard) or being able to influence the plot and ending (kind of like the game-books we used to read and play in the 90s). That would mean more than one ending and storylines but would certainly be an innovation.

E-commerce 200

E-commerce Hospitality Hospitality Healthcare 200

SugarCRM

SEPTEMBER 22, 2022

Step 5: Level Up Your CX Game with More Quality Sales and Lead Generation. Step 7: Leverage Artificial Intelligence to Help Move the CX Dial. Innovations in artificial intelligence ( AI ) are advancing organizations to shift their focus.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

ProProfs

MAY 7, 2019

Innovation in technology has led to major advancements in the education industry. Online classes, video conferencing, online assessment software and artificial intelligence are just some of the innovative learning concepts used in the classrooms today. Another buzzword that added to this list recently is Virtual Reality.

Education 58

Education Artificial Intelligence Gaming Technology 58

DMG Consulting

AUGUST 3, 2018

Robotic process automation is bringing great value to the market, driving productivity improvements and innovation. Automation and artificial intelligence (AI) are changing how companies operate, allowing them to re-imagine and re-invest in all aspects of their business.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

Transcosmos

MARCH 12, 2019

Artificial intelligence has come a long way since the early days when it first appeared as a storytelling device in works of fiction. This gave rise to the popularity of thought-capable artificial beings, inspiring innovators to make this unique concept possible.

AI 52

AI Customer Service Artificial Intelligence Construction 52

SugarCRM

DECEMBER 19, 2023

Artificial intelligence and generative AI have the potential to revolutionize CRM systems, and businesses of all sizes and industries should pay attention. Understand why your business needs a CRM system, why your customers should care, and why choosing the right CRM can be a game-changer for your business. Start with why.

CRM 26

CRM Artificial Intelligence AI Sales 26