Win the Customer

DECEMBER 13, 2023

In recent years, the integration of Artificial Intelligence (AI) in customer experience has revolutionized how businesses interact with their clientele. From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain.

AI 69

AI Artificial Intelligence Customer Experience Predictive Analytics 69

ECXO

APRIL 7, 2024

Creativity cultivates connection: In a society driven by technology, human connection has become more crucial than ever. In this digital era, artificial intelligence (AI) has certainly emerged as a powerful tool that can augment and enhance customer experience. At its core, AI is a machine, governed by algorithms and codes.

AI 94

AI CX Artificial Intelligence Predictive Analytics 94

Execs In The Know

OCTOBER 15, 2023

In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. Empowered Culture To maximize the synergy between the workforce and technology in the customer care section, make sure your staff is proficient in using AI technologies.

AI 52

AI Artificial Intelligence CX Compliance 52

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Data security is governed by several local and international laws (e.g. the likes of Alexa and Siri).

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59

Shep Hyken

JULY 8, 2022

Confidentiality is a growing concern of governments and businesses. Companies and government entities have been seen protecting their customers’ contact information by hiding their phone numbers. Today, banks face stiff competition from leading privatization-based technology companies. Plan for future peaks and anomalies .

Predictive Analytics 61

Predictive Analytics Customer Service Hospitality Hospitality 61