Execs In The Know

OCTOBER 15, 2023

In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. Establishing governance strong security measures for AI-driven processes, AI-accessible data, and AI-generated information is a must in order to ensure data protection rules.

AI 52

AI Artificial Intelligence CX Compliance 52

Shep Hyken

JULY 8, 2022

Confidentiality is a growing concern of governments and businesses. Companies and government entities have been seen protecting their customers’ contact information by hiding their phone numbers. Predictive Analytics will help businesses to stay ahead and provide high-touch CX. Plan for future peaks and anomalies .

Predictive Analytics 61

Predictive Analytics Customer Service Hospitality Hospitality 61

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SugarCRM

APRIL 30, 2024

The new era of CRM, where artificial intelligence plays a determinant role, especially in generative models, offers unprecedented opportunities for delivering personalized customer experiences (CX). Today, robust CRMs are more dynamic and intelligent, usually having predictive analytics embedded into their capabilities.

CRM 26

CRM AI Customer Experience Artificial Intelligence 26

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Qualtrics

APRIL 14, 2021

Stronger security and governance. The best analysis tools include text , voice , stats and prediction analytics to help you get deep insights from any data set. Legal concerns around data privacy and data protection including GDPR in Europe. Language support with built-in translations to hep make global research easier.

Artificial Intelligence 26

Artificial Intelligence Predictive Analytics Machine Learning Legal 26

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64