Sprinklr

OCTOBER 20, 2021

Extensive source coverage: how many sources of data does the technology enable, including social, traditional media, web sources, first-party data, as well as integrations and partnerships? Brand amplification: can the technology help you amplify your brand by engaging employee advocates and influencers to promote content more widely?

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

ClearAction

JULY 28, 2018

Growth of the marketing operations (MO) function was initially driven by the proliferation of marketing technology and increased pressure from the C-suite to prove the value of marketing and contribute to the bottom-line. Competency development, marketing governance. Technology. Holistic vision, fact-based decision-making.

Scorecard 54

Scorecard Predictive Analytics Government Technology 54

ClearAction

MAY 2, 2016

Technology has the potential to make all of the above more efficient, and infrastructure is the integration of all of the above. Guidance = Competency development, marketing governance. Metrics = Profitability, predictive analytics, enterprise metrics alignment. Ecosystem = Successful collaboration with key stakeholders.

Sports 62

Sports Predictive Analytics Social Media Gaming 62

ClearAction

SEPTEMBER 28, 2015

Incongruent CX governance, design, data, or improvement efforts are typically more transparent to customers than we realize. It is a shift from silo management of VoC, references, predictive analytics, loyalty management, user experience design, customer service, and other facets of CXM. customer listening posts).

CXM 105

CXM Customer Experience VOC Customer Experience Management 105

ClearAction

MAY 16, 2016

Technology has the potential to make all of the above more efficient, and infrastructure is the integration of all of the above. Guidance = Competency development, marketing governance. Metrics = Profitability, predictive analytics, enterprise metrics alignment. Ecosystem = Successful collaboration with key stakeholders.

Customer Experience 54

Customer Experience Sports Predictive Analytics Gaming 54

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Data security is governed by several local and international laws (e.g. the likes of Alexa and Siri).

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Shep Hyken

JULY 8, 2022

Confidentiality is a growing concern of governments and businesses. Companies and government entities have been seen protecting their customers’ contact information by hiding their phone numbers. Today, banks face stiff competition from leading privatization-based technology companies.

Predictive Analytics 61

Predictive Analytics Customer Service Hospitality Hospitality 61

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Qualtrics

NOVEMBER 1, 2019

Many of these technologies are looking to put the ‘care’ in healthcare back into the hands of the patient, allowing them more control over their own wellness. But with increasing choice, it can be challenging for health systems and patients to know which technology is right for them. Take Electronic Health Records (EHR) as an example.

Healthcare 20

Healthcare Predictive Analytics Hospitality Hospitality 20

ClearAction

SEPTEMBER 28, 2015

This is the view of Marketing Ops that is most prevalent, primarily due to the Marketing Operations label used widely by vendors of customer relationship management, digital marketing, content strategy, and campaign automation technologies. This role is sometimes referred to as Marketing Guidance or governance. Share This!

Customer Acquisition 62

Customer Acquisition Predictive Analytics Government Customer Relationship Management 62