Execs In The Know

MARCH 22, 2023

Fulton County Government has made a commitment to provide service accurately and efficiently to its customers across multiple touchpoints with minimal deficiencies by eliminating cross-functional disconnects. Lisa Oswald Senior Vice President & Global Head of Customer Service Pg.

CX 52

CX Contact Center Start-ups Education 52

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. It involves creating customer touchpoints, analyzing customer feedback and data , and leveraging customer insights to build customer-centric products/services.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

OCTOBER 31, 2018

Despite the human brain’s remarkable inability to distinguish the artificial from the real, organizations will still need to find the magic balance between technology-faced and human-faced experiences. The shifting sands of artificial intelligence will keep many organizations on unsure footing in 2018.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Execs In The Know

OCTOBER 15, 2023

In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. Establishing governance strong security measures for AI-driven processes, AI-accessible data, and AI-generated information is a must in order to ensure data protection rules.

AI 52

AI Artificial Intelligence CX Compliance 52

Intercom, Inc.

MARCH 12, 2020

Map out every touchpoint between you and your customer and focus on making them as positively unforgettable as possible. There’s so much new artificial intelligence. Wouldn’t it be nice if the government caught onto this? Customer service is a philosophy , and if companies don’t embrace it, they’ll wither.

Start-ups 164

Start-ups Entertainment Customer Service Artificial Intelligence 164

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. To borrow a definition from Forrester , "The customer journey spans a variety of touchpoints by which the customer moves from awareness to engagement and purchase.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. To borrow a definition from Forrester , "The customer journey spans a variety of touchpoints by which the customer moves from awareness to engagement and purchase.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Comm100

NOVEMBER 13, 2022

Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes. Salesforce Service Cloud is customer service software built around AI-powered workflows and automation, and promises personalized service across every touchpoint. Founded: 2009.

Customer Service 78

Customer Service Omnichannel Social Media AI 78

Comm100

FEBRUARY 5, 2018

These software solutions can help organizations meet customers at any number of vital touchpoints, such as through live chat, social media, self-service, marketing, and more. These solutions tailor the CRM model to fit the needs of businesses in specific industries such as restaurants, governments, freelancers, and more. engagement).

Social Media 49

Social Media CRM Social Listening Omnichannel 49