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AI-Powered Analytics Drive Healthcare Compliance and Personalize CX

Uniphore

Few industries are as closely regulated as healthcare. healthcare costs. healthcare costs. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. Advanced technology is making change possible.

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Together to defeat Covid-19 thanks to Artificial Intelligence. Join the initiative #defeatcovid19

Neosperience

Artificial Intelligence and Machine Learning can offer real help against Covid-19. We created a team of experts working with our technologies to develop screening algorithms that support the health system. org to onboard all organizations and experts in Artificial Intelligence.

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How Customer Experience is changing the healthcare industry

Steven Van Belleghem

Research by Salesforce showed that no less than 47% of consumers say that healthcare and life sciences are more focused on industry needs than patient needs. A study from PwC shows that only 49% of consumers say that the healthcare customer experience is satisfactory.

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Forecasting the Future: BPO Trends of 2024

Execs In The Know

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

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Workforce Management Software Improves Employee Engagement

DMG Consulting

Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.

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The 2019 Learning Management System Forecast

ProProfs

From carrying bulky books to roaming around with Kindles and eBooks , technology has paved the way for a smarter and more efficient means of education and studying. With the advancement in the technology and IT sector, the demand for cost-effective learning solutions has also seen a corresponding increase. LMS Getting Trendier.

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

The power of automated technology will transform the in-store shopping experience. Use of robots using AI and emotional intelligence is going to be the future world. But really, it’s meant to make all this new technology seem less intimidating. Digital transformation is the future, perhaps now more than ever before.