Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

CommBox

JANUARY 28, 2024

Various industries such as healthcare, telecom, finance and more, face similar challenges in customer service. Generates a unified customer experience through omnichannel communication – an automated customer service system allows your agents to manage communication from one central interface. The Commbox Automation Hub.

Customer Service 52

Customer Service Omnichannel Artificial Intelligence CRM 52

Logicalware

SEPTEMBER 1, 2021

Norwegian company Puzzel , an innovative specialist in cloud-based contact centres, has invested heavily in recent years to offer a flexible and scalable online solution to organisations of all types and sizes that want to optimise their customer services and customer experiences. ” Innovative in omnichannel.

Omnichannel 98

Omnichannel Artificial Intelligence Innovation Social Media 98

CommBox

SEPTEMBER 13, 2021

Omnichannel Communication – Chatbots make your brand more approachable to customers by operating on multiple digital platforms such as instant messaging apps, social media, SMS, online portals and more. Commbox Chatbots: Omnichannel and Available 24/7 . How Chatbots Increase Sales. Chatbots can result in 80-90% response rates. .

Sales 98

Sales AI Healthcare Omnichannel 98

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. AI IS THE HEADLINER FOR 2019.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

CommBox

SEPTEMBER 23, 2021

Businesses across various sectors such as the financial industry, healthcare, and retail understand how exceptional chatbots are, as seen by a 67% increase in chatbot adoption within businesses between 2018-2020. . That’s why you need to equip chatbots with artificial intelligence and machine learning capabilities. And more….

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. From buying groceries, banking, healthcare to learning every essential-have moved to mobile App.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52