SugarCRM

NOVEMBER 7, 2023

B2B customers are not different from B2C consumers in the early stages of their buying journey. Both like to research and learn about products on their own. B2B customer journeys can have as many as 10 marketing and sales touchpoints. Interested in learning how a CRM can help you facilitate the process?

B2B 26

B2B B2C E-commerce Engineering 26

C3Centricity

NOVEMBER 4, 2020

Clearly, things have changed dramatically and businesses, both B2C and B2B are scrambling to catch up. CRM #CEX #CustomerCentricity #UX Click To Tweet. Although machine learning may speed our progress, the foundations must be identified and created by humans. This is where total integration of all touchpoints is vital.

ML 71

ML AI Artificial Intelligence Customer Satisfaction 71

SugarCRM

AUGUST 19, 2019

Consumer loyalty is hard won, and all too easily lost – so it’s little wonder that modern B2C businesses are increasingly focused on ways to improve their customer experience. Book a free demo with our team and find out how to leverage CRM technology and unlock your business’ potential. How easy was it to place an order?

Manufacturing 20

Manufacturing Sales Predictive Analytics CRM 20

Lumoa

OCTOBER 31, 2018

data security, gig economy, AI, machine learning).” Let’s think in customer touchpoints instead. Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay! Companies do marketing, sales and CRM – the customer does the experience! Don’t underestimate culture.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Neosperience

JULY 25, 2023

For a company, however, being present with its products and services on different touchpoints is no longer enough : in the face of a complex and fragmented Customer Journey, it is time to evolve the Digital Customer Experience from simple multichannel to omnichannel.

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

Qualtrics

FEBRUARY 26, 2019

On business to consumer (B2C) versus Business to Business (B2B) work: A mentor said to me a long time ago, “There are a lot of ways where B2C is more simple. About a year ago, we launched this directly into our CRM using Qualtrics as the core functionality for the survey data. I love that.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37