SurveySensum

SEPTEMBER 19, 2023

So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. While browsing, she kept receiving in-app surveys asking her to rate her experience. The question was – “ What do you think of our products? The answer was as vague as the question and the survey missed the mark.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

Totango

JUNE 4, 2021

Or if a customer has not used an important feature yet, you can remind them about it with in-product messaging or by providing an NPS survey. You can also offer other types of loyalty rewards, such as incentives for referrals, early-bird discounts and exclusive bonuses. Ask for Customer Feedback.

B2C 62

B2C Customer Journey Map NPS B2B 62

PeopleMetrics

JULY 31, 2018

The true “voice” of your customer is the unique words they share with you each time you ask them “Why” or “Please tell me more about that” in your survey. The question is this: how do you best mine for that gold? Continuing with our earlier example, the next question in the survey might be “Please tell us why you feel that way.”

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

Intercom, Inc.

DECEMBER 10, 2018

This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. You can use in-app prompts to ask for these reviews. If, for example, a user has logged in every day for a week, it’s a good time to ask for a review.

Start-ups 137

Start-ups Gaming Sales 137

Comm100

DECEMBER 8, 2020

The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. They are AI-trained to understand variation and can provide answers to more intricate questions.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. Website-based service chatbots can be used as advanced knowledge bases, promoting self-service and helping customers answer simple questions. Their plan is to add the device to each of their 4,748 hotel rooms. “I Source: GeekWire.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40