Hodusoft

NOVEMBER 22, 2022

Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. If you have been thinking about adopting multichannel customer support software, this blog covers the minutest of details essential to make an informed decision.

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Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? In the e-commerce sector, customer service can be defined as support or assistance that customers need when they shop from an online store.

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Hodusoft

FEBRUARY 29, 2024

In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions. Technical Complexity Dealing with diverse technical issues requires a highly skilled and knowledgeable support staff.

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Execs In The Know

OCTOBER 7, 2022

Whether known as a VMO or by some other name, they play a critical role in ensuring outsourced service operations are carried out as intended and meeting ever-changing demands. Your vendors are an extension of your brand. You entrust them with your most precious asset – your customers. See The State of Contact Center Vendor Management PDF.

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Hodusoft

JANUARY 17, 2024

In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Multichannel Integration The question may arise “Is multichannel integration necessary?” It’s the acronym for Unified Communications as a Service. billion in 2023 to USD 111.37 billion in 2023 to USD 111.37

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Contact Center Social Media Omnichannel Compliance 52

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. Nowadays customers expect swift and personalized responses, and AI is the key to meeting your demands while keeping businesses competitive. Imagine you order a pair of woolen socks from Amazon and have a question about the size of the socks.

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Aquire

JULY 30, 2021

With one simple tweet, status update, or blog post, they can reach thousands of people right away. There is fierce competition in ecommerce throughout the world today, so when brands are unable to determine the best channel to use for customer service, they suffer. Develop an omnichannel strategy. No problem. Make it happen.

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