Beyond Philosophy

JULY 26, 2018

In other words, I may never have bought insurance from a particular company, but I have dealt with an insurance company before, so I expect something similar based on that experience. Is it to a service that is like yours, but a different category (i.e., Is it their last experience with you? Why Customers Make Strange Decisions.

Customer Expectations 132

Customer Expectations Real Estate Customer Experience Customer Feedback 132

Beyond Philosophy

APRIL 18, 2017

McKinsey researched a database of 125,000 consumers across over 350 brands and found that only three out of 30 categories of purchases were driven by loyalty: mobile carriers, auto insurance and investments. In every other category, from breakfast cereals to personal care items to laptops, at least two thirds of people shopped around.

Sales 124

Sales Social Media Start-ups Management Consulting 124

Fonolo

SEPTEMBER 18, 2018

Chris popularized the term “conversational commerce” in a widely-read blog post a few years ago, so some say he “coined” the phrase. This shift has ushered in a whole new job category. Dan and Mitch are with Opus Research , which organized the conference. We’re not talking about passing the Turing test or being sentient.

E-commerce 65

E-commerce Social Media Contact Center AI 65

SurveySensum

DECEMBER 6, 2021

The respondents of these questions are divided into three categories called Promoters, Passives, and Detractors (which we will discuss later) based on their responses. NPS® segments customers into 3 categories: promoters, passives, and detractors. Like we said earlier in this blog, NPS® is more of an industry-specific metric.

Net Promoter Score 52

Net Promoter Score NPS Social Media Customer Loyalty 52

Lumoa

DECEMBER 15, 2022

For example, a business insurance company can use VoC analytics to determine which industries they should target. they could then write an informative blog post or create helpful social media content to attract more potential clients. You can apply the data to every part of the customer experience. Types of Voice of Customer Analytics.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

ClearAction

NOVEMBER 26, 2017

I added a couple of new reasons and organized the list into four topical categories: enterprise transformation, marketing accountability, marketing efficiency and effectiveness, and marketing transformation. Investment insurance. Originally published on the Marketo blog as 52 Reasons to Embrace Marketing Operations 2.0. .

Non-Profits 70

Non-Profits Compliance Innovation Technology 70