Zendesk

AUGUST 16, 2023

Businesses are rethinking how they get things done thanks to advances in generative artificial intelligence (AI). Content creators, coders, and many others can use AI to improve their work quality and productivity. We tested ChatGPT vs. Bard in key performance areas to help businesses decide exactly that.

AI 52

AI Artificial Intelligence Engineering Machine Learning 52

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. Risks vs. Benefits of Hyper-Personalization As with any transformative approach, hyper-personalization carries certain risks along with many benefits. Sounds great, right? It’s worth it!

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Execs In The Know

OCTOBER 10, 2022

A customer can start a support inquiry with a chatbot and then transfer to a live agent phone call without restarting their customer service request. At-a-Glance: Omnichannel vs. Multichannel. Technology such as AI-powered intelligent virtual agents (IVAs) helps companies improve customer support by enabling multichannel CX.

Omnichannel 59

Omnichannel Customer Experience Contact Center E-commerce 59

Fonolo

JANUARY 31, 2018

Will the AI / chatbot hype start to live up to its promise? We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week.

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Contact Center Machine Learning Finance Healthcare 141

Execs In The Know

FEBRUARY 26, 2023

The question becomes, how do brands prepare for the future of business conversations, to ensure they stay ahead of the curve and stand out from the competition? While consumers report checking their emails most frequently, chronic inbox fatigue can oftentimes hinder business conversations. By 2025 it is predicted that 376.4

Customer Relationship 52

Customer Relationship CRM Customer Service CX 52

1 to 1

JANUARY 18, 2022

An IVR can also collect information from the caller, saving the associate time during the conversation. What is a chatbot? A chatbot is an automated software that simulates a live chat conversation with a user in natural language through messaging applications, websites, mobile apps, or through the phone. The best fit.

Contact Center 26

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CSAT.AI

MAY 15, 2018

Mention Artificial Intelligence (AI) to many and it still conjures images of sci-fi films with robots plotting to take over the world. AI is changing the current customer service sector, but AI has been around longer than most people realize. We Already use AI. What makes AI different from other helpful machines?

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AI Artificial Intelligence Customer Service Machine Learning 52