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Lies Businesses Believe About Digital Transformation

Lightico

In this blog post, we’ll try to unravel the myths that prevent businesses from achieving the results they’re looking for. And the process of doing so tends to be quick, especially if it’s easy to train employees to use. The Coronavirus Pandemic. And everyone is waiting for their IT department to take the lead.

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Chatbot for Banking – Everything you Need to Know

Ameyo Callversations

To meet the customer’s expectations, now financial industries are taking more approaches towards adopting new technology to serve a higher number of customers with the help of digital channels. When digital channels are more widely used, the customers also have higher expectations from their interactions with the banks.

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How the media industry is creating an ‘Offer You Can’t Refuse’

Steven Van Belleghem

Though the media industry may not be the best known when it comes to corporate social responsibility, consumers do expect that they will help create a better world (and not just report on it). Their editors are for instance reviewing all coronavirus and covid-19 related news coverage closely. Fighting COVID-19.

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. Customers’ expectations are to contactless shopping / service and considering this we will see brands will be coming with lots of innovative ideas to meet these expectations.

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The Experience Leaders making a difference during COVID-19

Qualtrics

We’re highlighting some of the leading examples of brands adapting to the situation by providing experiences that make a difference to their customers and employees at this time. . What is impressive about DoorDash is that they have made changes to their delivery and worker policies to protect their customers and employees.

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10 Best Practices For Remote Training You Should Know

ProProfs

The best practices in employee training , either local or remote, more or less remain the same. The present coronavirus pandemic has pushed up the number of employees who are working from home. This will let them know what they can expect from the upcoming training. Take Employees’ Time Into Account.