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The Supportive: A Series for Service Professionals

Help Scout

That’s why we build customer service software and why we invest in our main blog , where we share lots of useful, practical information. But most of the Help Scout blog is intended for many different audiences. It is definitely for you, but not only for you.

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A Year of Experiments

Help Scout

Sure, we follow our fair share of best practices here at Help Scout. Starting in January, we wrote monthly blog posts previewing the product we were building and giving updates along the way. The process, however, put undue stress on the product teams. More video content. We can’t be innovating all the time.

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ICYMI: Our Favorite Reads From 2018

Help Scout

When we publish anything, our goal is always to serve up actionable, well-researched content that has something to say and contributes to the conversation. It was such a good speech we talked her into writing it up for our blog audience. Making Content More Inclusive. Happy New Year, folks! The Art of Negotiation.

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25 Most Popular Quiz Categories and Quizzes

ProProfs

Boy Scout Trivia. Car quizzes can help you learn about a certain segment of customers who’d be interested in your product. Blogging Quizzes. For instance, the quizzes listed below will help you check your blogging skills and also let you know if your skills need some polishing. . Blogging 101 Quiz.

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Create a Winning Customer-Centric Marketing Strategy

Help Scout

Help Scout believes customer centricity isn’t just great for business — it’s also a more satisfying way to interact with customers. If you aren’t creating a marketing strategy that is centered around this new way of doing things, your message will be tuned out by customers who are used to helping themselves. Customer success.

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13 Tips and Best Practices for Real Estate Customer Service

Help Scout

They have to help clients see what could be possible and reign them in if their sights are set too high. In this article, we cover those pain points and offer 13 real estate customer service tips to help you provide great support to your clients. Starting a blog or knowledge base could be a great way to do that.