Execs In The Know

MAY 22, 2023

The customer experience (CX) industry is a competitive and ever-evolving space, and many organizations struggle to stay ahead of the curve. By nurturing a culture of engagement, we create a team of passionate minds, working in unison to drive business outcomes and achieve remarkable results. Enter the agent-focused employee experience.

CX 64

CX Technology Technology Construction 64

CX Journey

JANUARY 23, 2019

It appeared on their blog on May 8, 2018. While customer experience strategies and transformations must include a priority focus on the employee experience, they often don’t. Many companies believe they can improve the customer experience without improving the employee experience. Happy employees lead to happy customers.

Start-ups 37

Start-ups Business Growth Customer Experience CX 37

Qualtrics

FEBRUARY 17, 2021

As a result, methodologies and cultures built around DevOps and ‘speed’ tend to move organizations in one direction quickly but not necessarily the right direction. Many of us (especially those reading this Qualtrics blog!) Many CX teams have even begun to incorporate session replay data to contextualize their direct customer feedback.

VOC 26

VOC E-commerce Sports CX 26

SurveySensum

NOVEMBER 22, 2021

Inner Customer Feedback Loop. Why is the Inner Customer Feedback Loop important? . How to make the Inner Customer Feedback Loop successful? Key points to remember. Outer Customer Feedback Loop . Why is the Outer Customer Feedback Loop important? . How to make the Outer Customer Feedback Loop successful?

Close the Loop 52

Close the Loop B2C B2B Customer Feedback 52

Intercom, Inc.

MARCH 14, 2019

These days, progressive, modern marketers like you and me are always hearing about customer centric marketing. We know that it’s customers, not brands, who hold the power. Leela knows that slapping “customer centric” in your mission statement is rarely enough. 6 ways to create a customer-centric culture.

Customer Acquisition 178

Customer Acquisition Customer Feedback Customer-Centric Organization Construction 178

Comm100

JANUARY 14, 2016

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone.

Customer Service 0

Customer Service Social Media Non-Profits Sales 0

Comm100

DECEMBER 8, 2017

In fact, if you’re going to run a successful, customer-centric business, it is important that you express gratitude towards your customers regularly. Here are important tips for writing a thank you letter to your customer, complete with sample thank you letters to help you show your customer how much you appreciate them.

Social Media 52

Social Media Start-ups Customer Retention Customer Service 52