blog prepare-your-sales-associates-for-the-future-of-retail 
Callminer
AUGUST 6, 2019
In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite. Types of Call Center Software.
Beyond Philosophy
NOVEMBER 10, 2014
So instead of writing philosophically about the importance of optimizing your Customer Experience to creating an emotional engagement that creates loyalty between your Customers and your organization like I usually do, I will limit this post to facts and figures. So, the debate continues.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
NOVEMBER 27, 2017
From Papa John’s NFL apology to Louis C.K.’s s apology (or non-apology ) for sexual assault; brands in every industry are learning that the apology letter is an extremely difficult art form to master. But why is that? The Psychology of the Apology. It turns out that to err is human, but to apologize (at least genuinely) may be less so.
Callminer
MARCH 6, 2020
Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. In other words, a manager can have a significant impact on the quality of customer service your organization delivers. Pratibha Vuppuluri.
SurveySensum
JANUARY 31, 2024
Here’s what I say: Think of your business like a lively party. You’ve got the newcomers sipping on the excitement of your products. The regulars who’ve been grooving with your brand for ages. And the occasional troublemakers who keep your customer support team on their toes. You treat everyone like a VIP.
Callminer
MARCH 6, 2020
Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. In other words, a manager can have a significant impact on the quality of customer service your organization delivers. Pratibha Vuppuluri.
Zendesk
JUNE 15, 2023
Whether you’re an entry-level customer service representative or a seasoned director, this guide will provide actionable tips and insights to help you craft a winning resume that showcases your value as a customer service professional. Leverage experience by pulling from your education. Don’t: Leave excess white space.
Expert insights. Personalized for you.
140 
Let's personalize your content