Zendesk

MAY 26, 2021

But not everyone agrees on what it is or how to do it well. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. If prospects don’t get this information right away, they might abandon you and go to your rivals. Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. You can find her on LinkedIn.

Social Media 53

Social Media AI Start-ups Finance 53

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. At least, that’s Annette Franz ‘ s two cents on the matter. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Comm100

NOVEMBER 29, 2021

They can ask for help anytime, anywhere, without having to leave their current webpage – whether this be on the checkout page when they are on the threshold of abandoning, or on a product page with a question about delivery costs. Part of the reason why live chat is so popular is because of its speed. Let’s get started!

Start-ups 83

Start-ups AI Customer Service Technology 83

CSAT.AI

JANUARY 4, 2023

In our November blog on customer segmentation , we talked about the value in grouping your customers by separate criteria to streamline customer service and to identify who your real customers are. You survived the holidays and you’ve got new customers! The holidays bring an opportunity with an influx of new customers.

Net Promoter Score 78

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 78

Intercom, Inc.

DECEMBER 18, 2018

Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. . But as I’ve learned over the years managing marketing campaigns here at Intercom, there’s more to email marketing than simply clicking “Send.”

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Comm100

JUNE 13, 2018

We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.”. For retailers, this old saying rings tried-and-true. After all, it’s never too early to get ready for the shopping season. Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. Source: Statista.

E-commerce 53

E-commerce Social Media Retail Customer Service 53

Zendesk

FEBRUARY 17, 2022

The reason? Imagine you recently moved to a new city and want to find a yoga studio. You see a flyer on your office’s bulletin board promoting a studio that just opened a few blocks away. You show up for a session, only to learn that taking a single class requires a hefty membership fee. Feeling deflated, you walk out the door.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a loaded one. Popular Customer Engagement Software Tools and Who They’re Good For?

Social Media 42

Social Media CRM Omnichannel Invoicing 42