SurveySensum

NOVEMBER 22, 2023

Chat Widgets : Utilize chat widgets to engage customers in real-time conversations. customers should feel like they can knock on your door at any time and leave their feedback. If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. What about average handle time, service level, or agent attrition? Average Handle Time (AHT). Service level is our commitment to customers to answer or respond in a certain amount of time. Click here to read the original.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

Comm100

NOVEMBER 8, 2017

So, it’s time for you to assemble your live chat dream team. This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Wait… hang on… my order number is here somewhere.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. Finally, we spend a ton of time in the customer experience space, reviewing feedback from voice of customer surveys and closing the loop with customers. Practice #1: Track email average handle time.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

Intercom, Inc.

DECEMBER 18, 2018

” If you’re just getting started with email marketing for your business, here’s how you can make sure the email campaigns you send are successful every time. It’s time to start sending emails! What is email marketing? Plain and simple, email marketing is the tactic of sending marketing messages via email.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Source: Alex Knight. Why Chatbots?

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Comm100

SEPTEMBER 7, 2017

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. Average handle time is of great significance to customer satisfaction.

Sports 45

Sports Customer Service Start-ups Construction 45