SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs. Relationship management is more than sales and lead management.

CRM 26

CRM Case Management Omnichannel Sales 26

Bill Quiseng

MARCH 7, 2016

We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. I was not in the situation to be able to call them to resolve my account. Then, I needed to call back six separate times to finally get my issue resolved. I was frustrated, to say the least.

Social Media 123

Social Media Customer Service B2C Voice of the Employee 123

Comm100

JUNE 27, 2021

To help you use your live chat software to its fullest, this blog will run through the live chat best practices for 3 key stages of the eCommerce customer journey. . When a VIP returns to your site, a tag will appear on their individual profile, so the agents know to give them the white glove treatment. Consideration .

Manufacturing 52

Manufacturing Sales Customer Satisfaction Retail 52

Zendesk

JULY 30, 2021

This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. ViiBE (Chat) is a video assistance technology dedicated to help desk support in call centers. Verse for Sell.

E-commerce 52

E-commerce Construction Sales Government 52

Intercom, Inc.

SEPTEMBER 22, 2022

If you want to make a map or you’re typing directions into a map app, in the background, that address is getting converted into the coordinates, and the distance or the route is being calculated between them. Now, there are these three blog posts,” and it was just kind of a jumbled mess.

Start-ups 138

Start-ups Invoicing Education Sales 138

Hodusoft

JULY 26, 2023

This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. It seamlessly integrates with the IP PBX system , which enables it to route calls efficiently and ensure smooth connectivity.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

ProProfs

APRIL 5, 2022

Outbound Lead Generation Tools – These tools make it easy to reach out to your target audience via outbound channels, such as emails, calls, and SMS. Automatic and advanced chat routing. Advanced routing rules for chatbots to streamline workflows. Organize your leads and accounts into ‘notes’ and ‘tags’.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52