Intercom, Inc.

APRIL 4, 2022

Patrick’s Day celebrations returned, more and more of our teams were able to work from the office, and we hosted our first ever global virtual event, New at Intercom – bringing together our leaders and customers under one virtual roof. Tag Articles for easier content management. March was a big month at Intercom.

Gaming 118

Gaming Customer Feedback Customer Experience 118

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs. Relationship management is more than sales and lead management.

CRM 26

CRM Case Management Omnichannel Sales 26

Bill Quiseng

MARCH 7, 2016

We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. I was not in the situation to be able to call them to resolve my account. Then, I needed to call back six separate times to finally get my issue resolved. I was frustrated, to say the least.

Social Media 123

Social Media Customer Service B2C Voice of the Employee 123

Customer Service Life

AUGUST 10, 2017

This article was originally published on the FCR blog on July 25, 2017. Before creating a quality form for a program at FCR, we first interview our clients to understand the type of experience we should be consistently delivering to their customers. One client called these “ stop words.” Click here to read the original.

Net Promoter Score 68

Net Promoter Score Customer Service Customer Satisfaction Contact Center 68

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Whether that’s because of long wait times, an unfriendly attitude from staff, or a slow resolution of their issues – customers are increasingly becoming more and more intolerant of sub-par customer service. Does it spell doom for your business?

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. As a self-serve tool, external knowledge bases are available 24/7 and save companies valuable time and resources by reducing the amount of incoming chat requests, calls, and emails. Choose your knowledge base type. Gather your content.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Unlike with typical call center support, live chat agents are expected to be able to handle multiple customers’ problems at once.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42