ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. One area where AI has already made a significant impact though is in customer experience.

AI 52

AI Customer Experience Social Media Machine Learning 52

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Alex Tebbs.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Execs In The Know

MAY 22, 2023

For businesses that specialize in providing top-tier CX, staying on top of agent-focused employee experience is a priority. We’ll also provide useful insights into best practices for leveraging this strategy so that you can make decisions about improving your CX team’s performance now and into the future.

CX 64

CX Technology Technology Construction 64

Lumoa

FEBRUARY 6, 2018

The future of customer experience is decided. Every each of them answered the following questions: How do you see the future of customer experience? So, what should we expect in the nearest future? Probably not. We asked 15 experts with world reputation in Customer experience the same question and the results might surprise you.

CX 129

CX Customer Experience Education Machine Learning 129

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog. One of the blog posts was about this Yahoo! Todd Royal: Will, welcome to Inside Intercom.

Engineering 214

Engineering Start-ups Innovation Outlook 214

Lumoa

OCTOBER 31, 2018

We asked 15 experts these three questions to figure out what direction industry is taking: How do you see the future of customer experience? We asked 15 experts these three questions to figure out what direction industry is taking: How do you see the future of customer experience? So, what should we expect in the nearest future?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Hodusoft

FEBRUARY 22, 2024

The Future of Communications: How IP PBX is Transforming the Landscape for MSPs “After all, it’s the future of business communication that we’re looking toward.” Being third-party companies, MSPs remotely manage a business’s information technology (IT) infrastructure and end-user systems.

Innovation 52

Innovation Technology Technology Gaming 52