Intercom, Inc.

MAY 8, 2018

With our redesigned Messenger , businesses can do so much more than chat. From what was once an interface solely designed for conversation, the Messenger becomes a front desk for your website or app— surfacing a collection of apps that drive outcomes. Which apps should we show website visitors versus in-app customers?

Start-ups 176

Start-ups Sales 176

Beyond Philosophy

OCTOBER 18, 2019

We talk a lot about the difference between the two ways our brains think about things to make decisions, e.g., the Intuitive System and the Rational System. The Intuitive System makes instant judgments on things and is always running. You can hear which system people are using by the things they say.

CX 90

CX Education Customer Experience Customer Experience Management 90

Intercom, Inc.

AUGUST 15, 2018

Engineering leaders must do 2 things: a) execute and deliver high-quality software on a predictable schedule, and b) have the people skills to attract, retain and develop strong talent. When was a little kid – 3 or 4 years old – he brought home a Tandy 1000 to replace his typewriter, and I thought the thing was fascinating.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

SurveySensum

SEPTEMBER 26, 2023

In this blog, we’re going to unveil 11 proven strategies that product managers like Sarah can employ to turn the tide in their favor. Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience.

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

Provide Support

JULY 14, 2015

By paying attention to a few things below, you can minimize the risk of ending up an unhappy customer. To prevent finding yourself unhappy with a product, the following things can help: Knowing exactly what you want. I remember a few years ago when I was doing a redesign of my bedroom, I was looking for a bed. I don’t think so.

Start-ups 75

Start-ups Customer Service Customer Experience 75

Intercom, Inc.

JANUARY 10, 2019

That’s why we’re redesigning our onboarding process from the ground up , with the aim of personalizing the experience for every single Intercom customer. On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. Short on time? What changed that?

ML 143

ML Start-ups Machine Learning B2B 143