Execs In The Know

FEBRUARY 14, 2023

It is THIS bit of core technology – the LLMs, and not ChatGPT itself – that is the most important and game-changing as it relates to brand-specific CX utility and impact. So let’s briefly dive into the world of LLMs, and what makes them so powerful. LLMs: What Are They, and Why Should We Care?

CX 52

CX AI Compliance Gaming 52

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. Over the past couple of months, we shipped a few AI-powered features to 160 customers.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Confirmit

JANUARY 27, 2020

We thought this blog would be helpful to share with a wider audience so that Confirmit can continue to receive feedback on trends affecting the industry. We raised the issue of whether or not the new technology and social media environment is beginning to fundamentally change the way that customers make decisions.

Social Media 52

Social Media AI Non-Profits Artificial Intelligence 52

SurveySensum

JULY 14, 2020

All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SugarCRM

SEPTEMBER 22, 2022

Our study , based on a survey of 1,600 global sales and marketing professionals worldwide, underscores the impact of CX on customer churn. In reality, experiences can fall short of expectations in many ways, including disconnected communications, poor messaging, frustrating service experiences, and a general lack of trust in brands.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

SurveySensum

MAY 25, 2023

Takeaway In the realm of customer-centric businesses, one thing is clear—they understand the immense power of customer feedback. It’s simple—they know that customer feedback holds the key to unlocking insights that can elevate their game and exceed customer expectations. That’s where we come in. Let’s get started!

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

ProProfs

JULY 11, 2023

Quizzes can be a powerful way to improve understanding and retention, engage learners, personalize instruction, and provide feedback. In this blog post, we’ll explore how online quizzes can empower K-12 education and help teachers overcome some of the common challenges they face in the classroom.

Education 52

Education Start-ups AI Gaming 52