Customer Service Life

AUGUST 3, 2018

This article was originally published on the FCR blog on July 5, 2018. Zendesk just announced their new omnichannel platform. Zendesk just announced their new omnichannel platform. This is a customer engagement platform that gives us a fresh look at omnichannel customer service. BrightReps.

Contact Center 60

Contact Center Omnichannel Machine Learning Technology 60

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Lumoa turns the traditional approach upside down. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Lumoa also easily integrated with their existing tools such as Zendesk.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Zendesk

MAY 26, 2021

We surveyed 3,000 customers across the world and looked at our data index of 90,000 companies using Zendesk to find this answer. So scrambling to a solution isn’t always the best approach. It’s OK to use your own voice and approach—just make sure you reflect the company’s brand and philosophy. Active listening. Attentiveness.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

SurveySensum

JULY 28, 2023

Seamless omnichannel support that swiftly resolves their issues. With the gathered survey data, you can launch targeted marketing campaigns, offer them spot-on recommendations, and offer omnichannel support. By offering a top-notch omnichannel support solution to their customers. So, adopt this approach for your B2B business.

B2B 52

B2B Customer Experience Artificial Intelligence Omnichannel 52

Aquire

JULY 26, 2021

To stay competitive and meet rising customer expectations, businesses need to take a holistic approach to customer experience. Instead of creating a mobile experience, a website experience, and a social media experience, businesses need to consider all interactions together as part of an omnichannel experience. Let’s explore.

Omnichannel 59

Omnichannel Social Media Engineering Sales 59

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One tool we work with quite often is Zendesk , an omnichannel customer service platform in use by many of our clients.We tend to intersect with Zendesk at a few different stages in our client journey.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63