PeopleMetrics

JULY 20, 2020

Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. This activity alone with make your company 10x more customer-centric. Sean holds a Ph.D.

CX 163

CX CEM Close the Loop Business Administration 163

Shep Hyken

DECEMBER 17, 2021

When the leftover turkey has been stowed away in the fridge and the football game has wrapped up, consumers will turn their focus to their holiday spending. Small Business Administration reports $20 billion of Small Business Saturday spending occurred last year, during the pandemic.

E-commerce 74

E-commerce Retail Business Administration Gaming 74

PeopleMetrics

MAY 24, 2018

Entrepreneurs looking for a crash course on how to best listen to customers and use that feedback to improve their business will benefit from the book as well. In this book, Sean McDade provides a game plan for how to embed this inside your organization.". Jeanne Bliss , Best-selling Author of Would You Do That To Your Mother?

Customer Feedback 54

Customer Feedback CEM VOC Business Administration 54

Qualtrics

JUNE 26, 2020

Globally—and the US particularly—Small Business Administration loans are top of mind right now, and everyone is scrambling with the rollout of the CARES Act. Creating a game plan for success in real time. It’s time to develop your Innovation Game Plan. So let’s look at what goes into a Game Plan. Take banking.

Innovation 49

Innovation Business Administration Start-ups Gaming 49

Zendesk

MARCH 2, 2023

Retail trend FAQ Top 5 trends in the retail industry “The new normal is, in fact, the old normal in retail,” says Dr. James Cash, emeritus professor of business administration at Harvard Business School. And Roblox isn’t just for kids anymore–the digital gaming platform has players into their 30s.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

PeopleMetrics

JULY 10, 2018

Here’s some gold early in the book—if you remember only what follows, you are already ahead of the game regarding customer listening. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. Much more to come on touchpoints later. The Benefits of Customer Listening.

CEM 66

CEM VOC Touchpoint Social Media 66

Lumoa

FEBRUARY 6, 2018

It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Recognise your business is about the customer and not you. Digital is but a channel to the customer but a truly customer-centric approach embraces the customer at all touch points in the journey.

CX 129

CX Customer Experience Education Machine Learning 129