Shep Hyken

SEPTEMBER 28, 2022

Customer Delight as a Survival Strategy. How Customer Experience Can Save Businesses in the Current Economy. Shep Hyken interviews Mita Bedi, CEO and Co-founder of Resonate Solutions , a customer experience management platform. Customers are rethinking every relationship.

Business Consulting 65

Business Consulting Customer Service CX Customer Relationship 65

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Beyond Philosophy

APRIL 27, 2015

Over 3,500 people reported to me globally, and I had a budget of millions to “improve the Customer Experience.”. I had seen firsthand what could happen when a company decided to put the Customer first and listen to what they wanted when it came to doing business. It’s simple, really. I wasn’t happy.

Business Consulting 107

Business Consulting Retail Customer Relationship Customer Experience 107

ClientSuccess

OCTOBER 10, 2018

The strongest relationships are those built on honest and open communication, a clear understanding or direction of purpose, and being unified in that purpose. Customer Success starts and ends with helping others realize value. Be yourself when trying to develop relationships. If you learn nothing else, learn to listen.

Start-ups 70

Start-ups Customer Relationship Management Business Consulting Engineering 70

Callminer

MARCH 6, 2020

One of the best customer service interview questions for managers is…”. What is the worst customer experience situation you’ve ever dealt with? Sue Andrews is the HR & Business Consultant at KIS Finance. Describe a time when you had to deal with a difficult customer. Levi Olmstead. levi_olmstead.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

One of the best customer service interview questions for managers is…”. What is the worst customer experience situation you’ve ever dealt with? Sue Andrews is the HR & Business Consultant at KIS Finance. Describe a time when you had to deal with a difficult customer. Levi Olmstead. levi_olmstead.

Customer Service 182

Customer Service Start-ups Education Gaming 182