Hodusoft

JULY 19, 2023

Call recording : This feature records incoming calls for quality assurance, compliance, and training purposes. It allows supervisors to review interactions, identify opportunities for improvement, and ensure agents are complying with company policies and customer service standards.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

ProProfs

JANUARY 30, 2023

For example, here’s what learning expert Matthew Tang says about the frequency of refresher assessments for compliance training. If employees don’t meet compliance measures, people can die. You can conduct such assessments every month, two months, quarter, etc., depending on the course material’s complexity and your requirements.

Compliance 52

Compliance Start-ups Customer Relationship Management Retail 52

Hodusoft

DECEMBER 28, 2022

Why do businesses need call center management? 5 metrics to evaluate the success of call center management. 7 best practices for efficient call center management. Utilizing call center management tools as a business growth promoter. Why do businesses need call center management?

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Aquire

AUGUST 9, 2021

That way companies can improve their communication strategy and so strengthen customer relationships. You might well be thinking that this all sounds an awful lot like customer relationship management. CRM is focused on managing customer interactions through data analysis. So, what’s the difference?

Social Media 98

Social Media Omnichannel CXM CRM 98

Zendesk

MAY 11, 2022

They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. Of course, conversational relationships aren’t new, but the way that we think about them has evolved—particularly when it comes to customer relationship management.

CRM 98

CRM B2C Compliance B2B 98

ECXO

JULY 26, 2023

Choose a solution that can handle large volumes of real-time data and scale with your business growth. Data security and compliance should be prioritised to protect sensitive customer information. Evaluate the credibility and reputation of the solution provider, considering industry recognition and customer reviews.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SugarCRM

OCTOBER 10, 2023

In today’s fast-paced business environment, customer relationship management (CRM) software has become an essential tool for companies of all sizes. The introduction of cloud-based CRM solutions marked a paradigm shift in how businesses approached customer relationship management.

Business Operations 26

Business Operations CRM Social Media Sales 26