RateMyService

NOVEMBER 30, 2020

Most businesses were used to traditional ways of customer acquisition. The pandemic presented business owners a new reality where they had to develop new ways of customer engagement or risk going under. Businesses will double down on new channels of communication that will rival their spend on traditional media.

E-commerce 52

E-commerce Entertainment Customer Acquisition Engineering 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. So what can you do at this stage to ensure a positive impact?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. So what can you do at this stage to ensure a positive impact?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

SEPTEMBER 11, 2023

This is why SaaS businesses must focus heavily on retaining customers and ensuring that they keep using their products and services. So, the main SaaS KPIs that companies focus on are customer retention , customer acquisition cost, customer lifetime value, and monthly revenue. But why measure it?

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Intercom, Inc.

JUNE 3, 2021

In terms of research and development or generally the product and engineering functions, the people who produce your software, this really is a question of investability. If you’re a SaaS company, that could be new customer acquisition, it could be an expansion or even reduce contraction, reduce churn.

Start-ups 228

Start-ups Engineering Healthcare Sales 228

Intercom

JULY 19, 2021

By capturing more data, enabling you to spot trends and opportunities, and improving the customer – and agent – experience, conversational support can be a game changer for every facet of your business. Ready to turn your support function into an engine for growth for your entire business? Increased ROI (54%).

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64