Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. Most expect to see CS emerging as a growth engine. Human expertise, along with AI technology, transforms CS into a significant growth engine for their companies.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Intercom, Inc.

AUGUST 27, 2020

But there’s another reality that businesses now have to contend with: the brief is getting harder and harder to nail. Customer acquisition costs are rising , churn is every company’s poison pill, and the competition is relentless. To navigate the current minefield of growth, businesses need to shift their focus.

Customer Relationship 211

Customer Relationship Sports Construction Manufacturing 211

Beyond Philosophy

APRIL 14, 2022

For example, from the supply-side perspective, McDermott says the organization that thinks CX is important but does nothing about it probably still sees customer service as a cost center rather than a revenue-generating engine for growth. McDermott says it is happening, but slowly. . There is a definite gap between the two.

Customer Satisfaction 78

Customer Satisfaction Contact Center Customer Acquisition CX 78

RateMyService

NOVEMBER 30, 2020

Most businesses were used to traditional ways of customer acquisition. The pandemic presented business owners a new reality where they had to develop new ways of customer engagement or risk going under. Businesses will double down on new channels of communication that will rival their spend on traditional media.

E-commerce 52

E-commerce Entertainment Customer Acquisition Engineering 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Intercom, Inc.

OCTOBER 18, 2021

In the early days of the analytics team at Intercom, our tracking mostly consisted of typical SaaS company finance metrics , such as the conversion rate of our customers from trial to paid, and monthly recurring revenue. The next step is to look for signals that are specific to the product or feature which map to these concepts.

E-commerce 269

E-commerce Start-ups Finance Customer Acquisition 269