ClearAction

SEPTEMBER 27, 2018

Secrets to Customer-Centric Business Growth Lynn Hunsaker. A potter’s wheel makes a great metaphor for customer-centered business. The growth-generating strength of your customer experience efforts hinges on how customer-centered your business is. If not, re-design it!

Business Growth 74

Business Growth Non-Profits Sports Innovation 74

Intercom

MARCH 7, 2024

Over the last decade, support tech stacks have become fragmented and clunky, slowing support teams down and holding them back from providing fast, personal customer experiences. Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale.

AI 59

AI Customer Service Engineering Voice of the Customer 59

ClearAction

MARCH 27, 2021

Outcomes are about your customer , whereas typical voice-of-the-customer (e.g. NPS) and customer service and success metrics are about your firm, product or people. Outcomes must be judged from customers’ perspective. They are an accurate view of value to customers.

Customer Experience 77

Customer Experience NPS Engineering Voice of the Customer 77

Intercom, Inc.

MARCH 25, 2021

It’s not about tackling problems as they pile up or chasing survey scores, it’s about building the foundation for customer-driven growth. The five competencies: Customers as assets. Align around customer experience. Build a customer listening path. Proactive experience, reliability, and innovation.

CX 181

CX Start-ups Business Growth Engineering 181

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

JULY 20, 2023

#Painpoint 1: Customer Churn According to a titled “ CallMiner Index ” U.S. billion per year due to customers switching companies for reasons that could have been avoided. Customer churn is bad for any type of business and just like break-ups in real life, it stings. So start listening to the voice of the customers.

Retail 52

Retail Customer Feedback CX Social Media 52