Business Growth Healthcare Innovation Technology 
Qualtrics
JUNE 5, 2019
Digital transformation is the integration of digital technology into all aspects of how a healthcare business interacts with patients, healthcare providers and regulators. But what any digital transformation consultancy will tell you is that a successful digital transformation strategy isn’t just about the technology.
Intercom, Inc.
AUGUST 26, 2020
To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. In the coming year, 55% of support leaders are increasing their spend on technology to scale their efforts.
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CommBox
JANUARY 28, 2024
In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, followed by upgrading contact center technology (79%) and automating customer service processes (77%). 55% of businesses using chatbots have generated a greater volume of high-quality leads.
SugarCRM
JANUARY 25, 2024
zazen Water , a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing.
CommBox
SEPTEMBER 20, 2021
In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, then upgrading contact center technology (79%) and automating customer service processes (77%). . 64% of businesses believe chatbots allow them to provide a more customized customer experience. .
CommBox
SEPTEMBER 13, 2021
The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers. . According to business leaders, chatbots increase sales by an average of 67%. Use chatbots to drive business growth. (© a crucial fact for any company’s revenue.
Zendesk
OCTOBER 20, 2023
Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Look for innovations, new technologies, and best practices that can push your business until you’re an industry leader in customer experience and employee experience.
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