Lumoa

AUGUST 8, 2023

Collecting survey responses is like gathering ingredients, but without proper analysis, the survey results are like raw ingredients that haven’t been cooked or seasoned yet. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Intercom, Inc.

OCTOBER 22, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. If you enjoy the conversation and don’t want to miss future episodes, just hit subscribe on iTunes , stream on Spotify , or grab the RSS feed in your player of choice.

CX 218

CX Voice of the Customer Sentiment Analysis Close the Loop 218

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Implement regular NPS surveys to gauge customer loyalty and satisfaction. Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Lumoa

JANUARY 11, 2022

What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. NPS, CES & CSAT surveys. AI Sentiment Analysis. Identify user feedback, NPS score, demographics, and much more.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JUNE 19, 2023

This boosts customer satisfaction and business growth. This shows how important a customer-centric company is to business growth. And don’t forget to keep an eye on key performance indicators (KPIs) related to customer satisfaction, like Net Promoter Score (NPS) , customer retention rates, and customer churn.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Check out our Also, data analysis in CX will become much more exhaustive as customer relationship management (CRM) software becomes adept at gathering data.

Customer Experience 83

Customer Experience ML Social Media CX 83

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. Do a good Sentiment Analysis of your customers and try to understand what they feel about the experience they get using your product and service.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

SEPTEMBER 12, 2022

Social media polls and social media listening can help give a clear picture of what customers are feeling and talking about a business. In fact, with advanced tools like text and sentiment analysis , it is even possible to figure out whether the feedback that is shared by thousands is positive, negative, or neutral in tone.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis NPS 52

SurveySensum

MARCH 10, 2023

To prevent such negative outcomes, using tools such as Net Promoter Score (NPS) can help you actively gather and analyze customer feedback to improve customer retention and understand their experiences. Investing in customer retention strategies is, therefore, a smart move for any business that wants to grow and succeed.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

SurveySensum

FEBRUARY 24, 2023

Ultimately, this can lead to increased customer loyalty, positive word-of-mouth, and business growth. SurveySensum enabled them to create dynamic CSI, SSI, and NPS surveys easily and share them through various channels. And now comes – How to identify the key touchpoints?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

APRIL 21, 2023

In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. SurveySensum allows users to download survey results in various formats, such as CSV, PDF, or Excel, for further analysis or sharing. The tool is suitable for businesses of all sizes and industries.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. With this businesses can tap into these insights and make informed decisions that benefit the organization.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

MAY 2, 2024

By minimizing customer dissatisfaction and enhancing the overall travel experience, Delta reduces churn rates and increases customer lifetime value, ultimately driving sustainable business growth and profitability. So, calculate and analyze your NPS score and boost your customer loyalty with SurveySensum!

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

MARCH 26, 2024

It provides a sentiment analysis tool and word cloud generator. You can use it for everything from market research to NPS surveys to understand your audience fully. Survey tools play a significant role in an organization’s path to elevated customer satisfaction and enhanced business growth. Capterra Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

It provides a sentiment analysis tool and word cloud generator. You can use it for everything from market research to NPS surveys to understand your audience fully. Online survey tools play a significant role in an organization’s path to elevated customer satisfaction and enhanced business growth.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52