Lumoa

APRIL 28, 2024

Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. Security and Compliance Security and compliance are sometimes overlooked but necessary to consider to find the right platform.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. It protects customer details from being misused by cybercriminals.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

CommBox

JANUARY 18, 2024

Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The biggest deterrent of AI is no longer a commitment to innovation, but rather strategic planning – or more accurately – knowing how to get started.

AI 98

AI Unstructured Data Engineering CRM 98

Callminer

DECEMBER 17, 2019

Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. Two-thirds of respondents overall were ‘behind the curve’ in terms of evolving their traditional call center into a modern customer service operation.” Sales Pursuits.

Contact Center 207

Contact Center Finance AI Innovation 207

SurveySensum

MAY 14, 2024

Is your database the powerhouse of your business operations? This integration means your databases do more than store information—they become crucibles where customer voices inform innovation and drive business decisions anchored in real-world user experiences. It ought to be.

Predictive Analytics 52

Predictive Analytics Data Entry Invoicing Engineering 52

SugarCRM

AUGUST 10, 2023

Here’s what demands such tools should meet to satisfy both business and IT needs: Product resilience Low administration efforts Predictable Costs Integrations Configuration vs. Customization Security and Compliance But let’s see more details on each of these points. It meets your business needs as your company grows.

CRM 26

CRM Compliance Invoicing Healthcare 26

1 to 1

MAY 26, 2022

Virtually every area of any business would benefit from turning raw data into meaningful and useful insights. Business intelligence supports numerous functions across an organization from recruitment and hiring to training and compliance, as well as marketing and sales.

Predictive Analytics 26

Predictive Analytics Contact Center Data Mining Compliance 26