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The Future of Communications: How IP PBX is Transforming the Landscape for MSPs

Hodusoft

The advent of IP PBX telephony systems has revolutionized the way MSPs run their business operations and provide customer support to their clients. More Focus on Innovation: When businesses outsource their IT services to MSPs, they can focus more on their core areas and be more innovative.

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How Robotic Process Automation is Transforming the Workplace

Transcosmos

Technology has been transforming the workplace landscape over the years with a piece of innovation being added to make the process better. The industrial revolution had business owners build factories with a production line to speed up the manufacturing process. Business and Finance. RPA vs. Outsourcing.

Finance 52
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

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What’s next for Employee Experience? 5 Stages to a new normal

Qualtrics

The most prominent EX priorities here are employee readiness to return (or whether to return at all), employee health and wellbeing, workspace distancing adjustments and the many new legal and compliance issues organizations face in doing so. This is the stage where we have witnessed the most innovation when it comes to employee listening.