Hodusoft

OCTOBER 19, 2022

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. 51% of such institutions have realized that improving customer experience is one of the top priorities for their success.

Contact Center 52

Contact Center Finance Omnichannel CRM 52

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering CRM 98

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Callminer

AUGUST 1, 2017

These are some of the main metrics; however, we also must think about the call outcomes and other key factors that can impact the business. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. to address root cause issues.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Cory holds an MBA in Logistics and Finance from the University of Tennessee. Employee engagement.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Zendesk

MAY 3, 2021

The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. Companies need to be prepared, not just for commerce online, but for omnichannel service on new channels to extend your ecommerce reach. Financial Services & FinTech.

CX 52

CX Manufacturing Entertainment Healthcare 52

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132