TeamSupport

MAY 31, 2023

And while these times are tough, there are proactive technological solutions that can ease the burden of maintaining positive customer experiences during workplace challenges. Furthermore, chatbots offer omnichannel support, meaning that a chatbot can be available in more than just on your website.

Customer Service 98

Customer Service Social Media Healthcare Omnichannel 98

Zendesk

MAY 3, 2021

Improving IT security, internal collaboration, offering customer service across multiple channels, and flexible technology are high priority touches for companies that have adapted to new workflows and processes. 70 percent anticipate having more budget to invest in CX technology in 2021. Check out our whitepaper on CX in FinTech.

CX 52

CX Manufacturing Entertainment Healthcare 52

Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Fonolo

MARCH 6, 2019

With outfits in Georgia, Arizona, and Texas, it’s a professional organization providing knowledge and opportunities for service centers, call centers, and other business operations. Change the Channel: Prioritizing Omnichannel in Customer Experience. You can learn about their upcoming events here.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Hodusoft

JULY 16, 2021

We break down the key differences for easy comprehension below: Phone versus omnichannel platform. While contact centers use omnichannel platforms, cutting across multiple channels. . HoduCC call and contact center software allows to securely converse with customers through in-built web phones based on WebRTC technology.

Contact Center 52

Contact Center Social Media CRM Omnichannel 52

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. As generative AI becomes more mainstream, businesses will find more and better ways to implement the technology. Traditional AI vs. generative AI: What’s the difference?

AI 52

AI Machine Learning Artificial Intelligence ML 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132