Customer Bliss

JUNE 20, 2018

What happens when one moves from hospitality to healthcare? Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. With a background in hospitality, working in casinos, I chat with Shawn about his transition from hospitality to healthcare. Expand the Horizon of Helping People.

Hospitality 57

Hospitality Hospitality Healthcare CX 57

Intercom, Inc.

MARCH 26, 2020

We encouraged our global staff to work from home starting March 5th and extended this to a mandatory work-from-home policy on March 13th. By taking this deliberate path to working in a remote environment, we have minimized any potential impact to our employees and our business operations.

Non-Profits 192

Non-Profits Hospitality Hospitality Engineering 192

Ameyo Callversations

MARCH 25, 2021

CIOs and CXOs have started to realize that the shift from on-premise call centers to cloud call centers has to be swift with the many capabilities that only a Cloud CC can ensure. This trend, coupled with cloud call center solutions, has become the best bet for businesses across the globe. How does it work? from 2018 to 2025.

E-commerce 64

E-commerce Hospitality Hospitality Healthcare 64

Taylor Reach Group

DECEMBER 5, 2017

It Starts With Loyalty Building. Recently I was asked to participate in an expert round-up on How Fortune 500 companies Manage Their Contact Center(s).More With Customer Experience being a crucial factor in business operations, comes the importance of optimizing Customer Support and forecasting trends. CustomerReach.

CEM 0

CEM Contact Center Artificial Intelligence Hospitality 0

SugarCRM

AUGUST 19, 2020

Back in the 1960s or Mad Men era, you could use brilliant marketing to obscure any weakness—all the way up to convincing customers that Lucky Strikes were good for your throat. Q: You’re well-known for helping companies bring a Ritz-Carlton caliber customer service to their business operations. Tell us more about this and why.

Customer Experience Management 48

Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. . For example, our Finance team is now able to confirm whether new customer growth is up in our target segments.

B2C 184

B2C Finance Engineering Sales 184

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. A great example comes from one of my hospitality clients.

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117