PeopleMetrics

AUGUST 22, 2022

They expect that if they take the time to provide personal feedback, the company should take the time to provide personal follow-up. The answer to keeping your customers happy is simple: close the loop. Let’s get started by first answering the most important question about closed loop feedback: what is it?

Customer Feedback 71

Customer Feedback CX Sentiment Analysis Close the Loop 71

PeopleMetrics

FEBRUARY 12, 2018

Today's CX Secret revolves around the notion of a "Customer Experience (CX) Mindset." High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. Treat every customer like a house guest.

CX 64

CX Hospitality Hospitality CEM 64

Execs In The Know

APRIL 23, 2021

Employee research, such as the Discrete Emotions Questionnaire (DEQ), quantifies your teams’ emotions and challenges, and will help you determine when the time is right to leverage your employees for CX innovation. Once these hurdles are eliminated, teammates are well-equipped to contribute to the CX improvement mission.

Innovation 93

Innovation CX VOC Outlook 93

Confirmit

FEBRUARY 16, 2018

A rich mobile experience can expand your active user base and increase the value of your CX program. Ultimately, mobile access to applications enables a more rapid response to customer feedback, and leads to improved business outcomes.

Case Management 40

Case Management Voice of the Customer Customer Feedback CX 40

SurveySensum

NOVEMBER 11, 2021

Its CX consultants and implementation teams help you run your CX program so you can focus on driving results. Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Feedback analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

PeopleMetrics

OCTOBER 29, 2019

The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. So what is a healthy survey? It all begins with response rates.

VOC 61

VOC Double-Barreled Question CEM B2C 61

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. Set up notifications to address feedback to close the loop. Set up notifications to address feedback to close the loop. Analyze feedback data in real-time.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52