TeamSupport

NOVEMBER 30, 2023

Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Although hiring staff can be costly, companies can’t afford to skip it if they are concerned about customer satisfaction. Live Chat Chat has seen growing popularity among modern customer support services.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

SugarCRM

JUNE 23, 2022

Are your sales processes clearly defined, and does your team have the means to take on any new challenge and successfully close? Sugar Sell Demo – Watch the video and see how with Sugar Sell, you can improve productivity, give your sales team their time back to do what they do best, and create customer relationships that are long-lasting.

CRM 26

CRM Sales Data Entry Customer Relationship Management 26

DMG Consulting

OCTOBER 6, 2023

Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. It’s all powered by Sunshine.

CRM 98

CRM B2C Compliance B2B 98

SugarCRM

OCTOBER 11, 2021

SugarCRM’s mission is to provide a platform that helps our customers serve their customers. A sales team in lockstep with your service team will provide the foundation to retain and grow the relationship with your customers. Create A Rich Customer Data and Business Process Platform.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs.

CRM 26

CRM Case Management Omnichannel Sales 26

PeopleMetrics

MARCH 1, 2017

When you're trying to close the loop, you do not have to protect the identity of your customers who give you feedback. Case Management Tools. Asking managers to take action on real-time customer feedback requires work on their end. Root Cause Tracking.

Customer Feedback 99

Customer Feedback Close the Loop Voice of the Customer Case Management 99