Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience. An organization that can act on feedback.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Qualtrics

JULY 18, 2019

If your company is growing fast, and you understand how taking action can lead to increased sales or business process improvements that impact the bottom line, it can be tempting to simply take feedback and run with it. But there’s an important follow-on step: close the loop with customers. It’s equally as important.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

Lumoa

JANUARY 3, 2023

It is essential to keep principles of survey design in mind when constructing questionnaires or polls. This means that before you even begin constructing your survey, you should take some time to think through and clearly define what result you want to achieve with this survey. Start with the end goal in mind.

NPS 157

NPS Touchpoint Construction Sentiment Analysis 157

SurveySensum

DECEMBER 22, 2023

But first – why should you focus on AUTHENTIC feedback? The Importance of Authentic Customer Feedback Common Tactics Used to Game NPS Shortcomings of NPS Gaming So, How Do You Do It the Right Way? Involve higher-level management and executives in closing the loop process. Neal Woodson – No!

NPS 52

NPS Gaming Education Customer Satisfaction 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Best features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? Here’s how you can personalize your feedback requests based on customer behavior and preferences. Customer feedback is the gold lying around, waiting for you to be explored.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

DECEMBER 8, 2021

Ask your customers’ feedback right after they interact with customer support, right before they abandon their shopping cart, after a new marketing campaign, or in the middle of beta testing. Get their feedback while they are actually interested to share and when their feedback can actually help you make a change. .

Double-Barreled Question 52

Double-Barreled Question Close the Loop NPS Construction 52