Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Can customers be involved in creating better CX?

Customer Experience 92

Customer Experience Net Promoter Score NPS Close the Loop 92

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. Start by ensuring a user-friendly website and Mobile app with proper navigation, allowing customers to easily find what they need. It’s pure awesomeness, right?

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 21, 2023

That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. These strategies can help you maximize your business’s potential while keeping those valuable customers right where they belong. Let’s get started! Awesome, right? But it doesn’t stop there.

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. Start by ensuring a user-friendly website design and navigation, allowing customers to easily find what they need. That’s the magic of leveraging technology for customer service!

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

SEPTEMBER 7, 2023

Since Net Promoter Score is a loyalty metric it is not the right question here. Relationship NPS surveys are used to measure overall customer satisfaction and loyalty over a longer period. So, we recommend sending a rNPS survey every quarter to see the highest impact on customer retention.

NPS 52

NPS Net Promoter Score Close the Loop B2B 52

Lumoa

MARCH 20, 2018

So let’s start! Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments. Long-term actions are based on the analytics results of the customer feedback. Why is NPS ® going up or down?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

APRIL 30, 2020

What is the Net Promoter Score (NPS)? In 2003, a loyalty consultant Fred Reichheld proposed a simple method to measure customer loyalty, called the Net Promoter Score® (NPS®) system. Net Promoter Score (NPS) Calculation. What is a good Net Promoter Score (NPS)?

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Close the Loop 52

SurveySensum

DECEMBER 20, 2023

Up to 40% of customers explicitly want ‘better human service.’ They adapt seamlessly to these changing customer service trends, offering experiences that meet and surpass expectations. So here are the top 10 Customer Service Metrics that you should consider tracking in 2024. This score reflects areas for improvement.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

SurveySensum

NOVEMBER 6, 2023

The Benefits of Turning NPS Feedback into Action The Right NPS Methodology Step 1: Collect NPS Feedback Regularly Step 2: Analyze your NPS Feedback Step 3: Close the Loop With your Customers Step 4: Take Action on your NPS Feedback Step 5: Communicate the Action Taken to Your Customers Conclusion What is NPS?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Totango

SEPTEMBER 1, 2020

Miscommunication, forces beyond your control, or differing expectations take their toll on even the most customer-centric of Customer Success teams, and eventually everyone encounters a customer they cannot please. That starts with understanding why it happens. Pay Attention to NPS and Close the Loop.

Net Promoter Score 105

Net Promoter Score Close the Loop NPS Construction 105

Lumoa

MARCH 20, 2018

So let’s start! Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments. Long-term actions are based on the analytics results of the customer feedback. Why is NPS ® going up or down?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course! By conducting an NPS survey, you can understand what percent of your customers are promoters, passives, and detractors.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

SurveySensum

FEBRUARY 10, 2022

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging customer retention and loyalty. Given its significance, how do you improve your Net Promoter Score? STEP 4: Never ignore the follow-up question.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging customer retention and loyalty. Given its significance, how do you improve your Net Promoter Score? STEP 4: Never ignore the follow-up question.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52