SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. A customer-forged masterpiece: their best POS system ever.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Doing CX Right

SEPTEMBER 5, 2020

Voice of the Customer, commonly referred to as VOC, can be YOUR company game-changer WHEN DONE RIGHT! The magic happens when companies “close the loop” and tell customers about improvements made because of their responses. This is the theme of my recent Customer Experience book.

VOC 52

VOC VOE Close the Loop Voice of the Customer 52

SurveySensum

MARCH 1, 2024

And the amusing part, had they analyzed the NPS Score correctly and were not just ‘focusing on the number’ they’d have identified their detractors pretty early. Well, this is a classic example of an NPS analysis gone wrong. Now, let’s delve into the common mistakes to avoid when analyzing NPS feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Qualtrics

NOVEMBER 6, 2020

Using the popular Net Promoter Score (NPS) question “how likely is it you would recommend our product/service to a friend or colleague?” You can ask this NPS question as a pop-up survey within the app, after a customer has used the product. can determine how much customer loyalty you have. What would you improve about today’s event?

Net Promoter Score 44

Net Promoter Score Close the Loop Customer Loyalty NPS 44

SurveySensum

JULY 13, 2023

If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Launch CSAT and NPS surveys to assess customer satisfaction and loyalty. Get instant detractor alerts on your CRM so you can close the loop in time. Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Launch CSAT and NPS surveys to assess customer satisfaction and loyalty. Get instant detractor alerts on your CRM so you can close the loop in time. Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. Both groups of technologies can be utilized to make analytics more actionable. Image by Retently.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla. At the same time, NPS is often a subject of critics and misunderstanding. That makes the NPS of NPS 32.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Both groups of technologies can be utilized to make analytics more actionable. Image by Retently.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

DECEMBER 20, 2023

Businesses that understand and embrace these shifts have a secret weapon: they’re ahead of the game. How to measure : The NPS Survey asks questions like, “ On a scale of 0 to 10, how likely are you to recommend our product or service to a friend or colleague? The formula is NPS = % Promoters – % Detractors.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

Waypoint Group

AUGUST 1, 2018

This means that the players have less skin-in-the-game because the initial decision wasn’t theirs. I hope you don’t just want a vanity metric… I think we’re all tired of those NPS press releases that promote a company’s own artificially-high/gamed Net Promoter Score. Key-driver analysis becomes critical here.

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Both groups of technologies can be utilized to make analytics more actionable. Image by Retently.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

MAY 11, 2023

So how can you stay ahead of the game? — By listening to your customers, of course! One way to do this is by using Net Promoter Score (NPS), a simple and widely used metric that helps businesses measure customer satisfaction, benchmark their performance against competitors, and identify areas for improvement. What is NPS?

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

Qualtrics

AUGUST 22, 2019

CX in B2B is a different ball game than B2C. Integrating experience data – such as NPS, satisfaction and response times – with operational data – like renewal rates and account growth – allows you to identify the critical moments that not only matter to your customers but have a direct financial benefit.

B2B 29

B2B CX B2C Close the Loop 29

SurveySensum

JULY 20, 2023

With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. Get instant detractor alerts on your CRM so you can close the loop in time. They’ve got that reputation game on lock! Plus, they’re super open about where their products come from. All this stuff they do?

Retail 52

Retail Customer Feedback CX Social Media 52