Uniphore

NOVEMBER 16, 2021

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers who were still digital holdouts into the same situation: learn how to shift banking activity from in person to online practically overnight. The customer experience has shifted to the contact center. And shift we did.

Net Promoter Score 130

Net Promoter Score Contact Center Artificial Intelligence NPS 130

Lightico

JULY 27, 2023

Lightico is a cutting-edge technology platform that empowers businesses to effortlessly interact with customers in real-time during various touchpoints of their journey. Verifying a customer’s identity is crucial for to prevent fraud and ensure compliance with KYC regulations.

E-commerce 52

E-commerce Compliance Finance Healthcare 52

Uniphore

DECEMBER 17, 2021

Yet, many payers are still struggling to eliminate the friction in patient/member journeys, improve consumer satisfaction and loyalty, and driver greater efficiency. Scoring an “Ok” Satisfaction Rating Isn’t Enough. Contact centers are the main touchpoints with members, greatly impacting overall member satisfaction.

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

Hodusoft

MARCH 21, 2024

Starting from customer support and call center operations to marketing, sales, data entry, administration, finance, and IT outsourcing, businesses can rely on this industry for a diverse array of services. This further results in empowering BPOs to build trust with their customers.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Lightico

NOVEMBER 29, 2023

These limitations underscore the necessity for a more sophisticated IVR approach that aligns with modern customer expectations. This evolution not only streamlines processes within call centers but also significantly enhances customer satisfaction by empowering callers to self-serve efficiently and effectively.

Customer Expectations 52

Customer Expectations Customer Satisfaction Technology Technology 52

Lightico

DECEMBER 7, 2022

NPS : Net Promoter Score, a measurement of customer satisfaction, suffers due to the stressful and choppy servicing process. Loan servicing advisors often bear the brunt of customer anger and avoidance due to misunderstandings in terms of loan modifications. In some extreme cases, this may even lead to complaints to the CFPB.

Net Promoter Score 52

Net Promoter Score Compliance NPS Touchpoint 52

Zendesk

AUGUST 22, 2023

Research the customer experience Researching the customer experience is essential to understanding how customers perceive your products and services. Identify customer touchpoints causing issues and areas where they are satisfied. How often do you use [Product or Service Name]?

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52