Compliance Healthcare Machine Learning Predictive Analytics 
Lumoa
APRIL 28, 2024
Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback. The UI is designed so that anyone without an analytics background can use it making it accessible to users with varying levels of technical expertise.
DMG Consulting
AUGUST 9, 2018
The benefits of IVAs transcend verticals: they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial transactions, and much more.
Callminer
OCTOBER 22, 2019
Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry. The evolving mechanism behind these trends are speech analytics driven by natural language processing (NLP.) Are the agents friendly and compassionate?
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